Our Response to the Spread of COVID-19

We’re all in this together and we’re here to help.

We're facing troubling times right now, but we know that if we band together and care for each other, we'll get through to the other side. Here’s what we’re doing to ensure the safety of our customers, employees, and store as we face the threat of COVID-19. Check back as we’re regularly updating this information.

Our Store

To protect the well-being and the health of our employees and community, we’re closing our New York store until further notice.We remains committed to making good design accessible. Though we've temporarily closed our physical location, we're still standing by to help you imagine the perfect space and fine tune all the design details.

Warehouse Safety Precautions

At our fulfillment and warehouse facilities, our packers and pickers are taking extra steps to ship your products safely. They regularly sanitize and wash their hands and wear gloves while handling your products and shipments. 

Potential Shipment Delays

As we navigate this rapidly changing situation, you may experience delayed delivery times. Thanks in advance for your patience and understanding and please know that we are working as quickly as possible to ship your order. You can also check the status of any order online by logging into your account.

Our Offices

Though we’re currently working from home, our team is still here to help you. Reach out, we’re here! There are other ways to connect with our Team Members who can help you place orders or answer any questions concerning our products.

Email: service@tilearrow.com（For customer consultation），Working Time: MON - FRI, 09:00-18:00 (GMT-7).
Our inbox is always open. We respond to email messages in the order in which they're received, and promise to get to yours as soon as possible.